Elements Skin Clinic Booking Policy

This policy is designed to protect the bottom line of our business and in turn, our affordability and also keep things fair for all clients.

A 50% deposit is required to secure ALL bookings. We understand that sometimes you may need to change your booking. We kindly request 24 hours of working notice so we can offer that time slot to another client. Your deposit will be held for your next booking or refunded. However, if you don’t provide us with 24 hours of working notice or fail to attend your appointment your deposit will be forfeited.

If you have a prepaid treatment package you may opt to use this in place of the deposit. If you don’t provide us with 24 hours of working notice or fail to attend your appointment the treatment will become void.

We send out text message reminders 2 days before scheduled appointments. This reminder is a courtesy and does not remove your responsibility for keeping appointments once you have made them.

We cannot accept messages left on Sundays or Mondays for Tuesday appointments as sufficient notice as we will not have enough time to try to fill the time slot.